Support

Email solutions@nebari.cc with any question, bug report, or feature request. Include your device model and what you were doing when the problem happened, and we will get back to you within two business days.

Common questions

• How do I delete a tree or an entry? Open the tree, tap the menu on the entry or the tree itself, and choose delete. Deleted items cannot be restored.
• How do I delete my account? Email solutions@nebari.cc from the address on your account and we will delete the account and all its data within 30 days.
• How do share links work? A share link is a read-only web page showing your bench and journals. Anyone with the link can view it. You can revoke it in the app at any time.
• Why did an AI feature give a wrong answer? Species identification, care guides, and Future Vision are AI-generated and labeled as such. They can be wrong, so treat them as a starting point and trust your own eyes on your own tree.
• Can I backdate entries? Yes. Every entry date is user-set, so you can import old photos and rebuild a tree's full history.

Refunds

Purchases are handled by Apple and Google, so refund requests go through the App Store or Google Play.